Accessibility Statement
We are committed to making our website usable for everyone.
Last updated: 19 August 2026
PLAZA Hotelgroup GmbH wants every guest to be able to use our website and our online booking — regardless of any impairment or assistive technology used. This statement describes how accessible our service is today, where barriers remain, and how to reach us if you encounter one.
We provide this information in accordance with Section 14 (1) of the German Accessibility Strengthening Act (Barrierefreiheitsstärkungsgesetz, BFSG) in conjunction with Annex 3 No. 1 BFSG.
1. Scope of this statement
This statement applies to the website plazahotels.de and all its subpages in the German, English and Dutch language versions. This includes the hotel overview and the individual hotel pages, the offer and conference pages, the contact and enquiry forms, and the entry point to room booking.
Not covered by this statement:
- Booking and payment themselves. These are provided by our reservation service provider HotelPartner and run on their systems. The accessibility of this section has not yet been assessed; we are clarifying it with the provider. You can book any room by telephone instead — see Section 6.
- The physical accessibility of our hotels — rooms, bathrooms, entrances, lifts. This statement covers the digital service only. Section 7 explains how to obtain information about an individual property.
- Third-party content that we embed and over which we have no technical control, such as map services and review displays.
- The corporate website plazahotelgroup.com. A separate statement applies to it.
2. What you can do on this website
plazahotels.de provides information about the hotels of PLAZA Hotelgroup in Germany, Austria and the Netherlands, and allows you to enquire about and book a room. Specifically:
- Find a hotel: via the hotel overview, by searching for a city or property name, or via the city pages.
- View a hotel: description, amenities, location, image gallery and starting rate for each property.
- Book a room: you select property, dates and room type and are then forwarded to booking.
- Change or cancel a booking: via a form using your booking number.
- Submit enquiries: contact form, conference and group enquiries.
- Buy and redeem vouchers, subscribe to the newsletter, view job vacancies.
3. How you can operate the service
Using a keyboard. All controls can be reached with the Tab key. The currently active element is visibly outlined. At the start of each page there is a skip link, „Zum Inhalt springen" (Skip to content), which lets you bypass the navigation. Dialogues — such as the date picker — can be opened, operated and closed using the keyboard.
Using a screen reader. Each page declares its language so that reading tools choose the correct pronunciation. Headings, lists, forms and buttons are marked up as such in the code. Images carry alternative text; purely decorative images are marked accordingly and skipped.
With magnification and on small screens. Pages adapt to the window size and remain readable down to a width of 390 pixels without horizontal scrolling. You can enlarge text using your browser's zoom function.
Without the website. You can book any property by telephone and obtain any information by telephone or email — see Section 6. We keep this route permanently open, regardless of how well the website works.
4. Standard applied and assessment
Our benchmark is DIN EN 301 549 in its currently applicable version. For websites it refers to the Web Content Accessibility Guidelines (WCAG) 2.1, conformance level AA.
Assessment: the website is partially accessible. Most requirements are met. The deviations listed in Section 5 are known to us and have not yet been remedied.
How we determined this: the assessment is based on a self-assessment carried out by our digital agency on 15 and 19 August 2026. A selection of representative pages was tested in a real browser — keyboard operation, heading structure, form labelling, alternative text, colour contrast and behaviour at small window sizes. A full audit of all pages and all test criteria of EN 301 549 by an independent body has not yet been carried out. It is scheduled for the fourth quarter of 2026. This statement will be updated afterwards.
5. Known barriers and what we are doing about them
We name the deviations known to us openly, so that you know what you may encounter.
| What is not yet accessible | Who is affected | Remedy planned by |
|---|---|---|
| Insufficient colour contrast in three places in the design. Affected are form labels and price notes, the text link „Mehr erfahren" (Learn more) on a light background and gold section headings. | people with visual impairments, use in bright ambient light | 30 September 2026 |
| The hotel search on the home page lacks a persistent label. The hint „Stadt oder Hotel suchen" (Search city or hotel) appears only as placeholder text inside the field and disappears as soon as you type. | screen reader users, people with cognitive impairments | 30 September 2026 |
| The hotel overview lacks a main heading. The „Hotels" page has no first-level heading, which leaves the outline incomplete when read aloud. | screen reader users | 30 September 2026 |
| Some colour areas with gradients, including the gold buttons, have not yet been measured. | people with visual impairments | 30 September 2026 |
| Alternative text on some gallery images consists of rights notices. On hotel pages, a copyright notice appears as the image description instead of a description of the subject. | screen reader users | 31 December 2026 |
| Dates in the booking calendar are read out incompletely. Only the day is announced, without month and year. | screen reader users | 31 December 2026 |
| The accessibility of booking and payment is unresolved. This lies with our reservation service provider and not within our technical responsibility. | all user groups | clarification in progress |
For as long as any of these barriers exists, you can obtain the affected service through the channels in Section 6. We handle requests there on equal terms.
6. Reporting a barrier and getting help
If you encounter an obstacle, need information in a different format, or cannot complete a booking, please contact us. Where possible, please describe the page concerned and what did not work.
Responsible for accessibility: Kai-Uwe Schicht PLAZA Hotelgroup GmbH Lise-Meitner-Straße 4, 74074 Heilbronn, Germany
Email: info@plazahotels.de Telephone: +49 7131 264170
Booking and reservations, including by telephone: Telephone: +49 40 524 795 30 Email: reservierung@plazahotels.de
We respond within five working days. Where we cannot remedy a barrier at short notice, we will tell you another way to complete your request.
7. Accessibility in our hotels
This statement concerns our digital service. The facilities of our properties vary: year of construction, listed-building status and building type mean that not every property has accessible rooms or step-free access.
So that you can rely on specific information rather than general assurances, we provide details for the particular property and the particular room: through reservations on +49 40 524 795 30 or reservierung@plazahotels.de. Please tell us what you need — for example step-free access, a wheelchair-accessible bathroom, a room near the lift, or a room with a visual alarm. We will check this for the property you want and record the result in your booking.
8. Competent market surveillance authority
Compliance with the German Accessibility Strengthening Act is monitored by the
Marktüberwachungsstelle der Länder für die Barrierefreiheit von Produkten und Dienstleistungen – Anstalt öffentlichen Rechts (MLBF AöR) (Market Surveillance Authority of the German Federal States for the Accessibility of Products and Services) Carl-Miller-Straße 6, 39112 Magdeburg, Germany Telephone: +49 391 289 230 23 Email: kontakt@mlbf-barrierefrei.de Website: www.mlbf-barrierefrei.de
As a consumer, you may report a barrier there that falls within the scope of the German Accessibility Strengthening Act. We would ask you to contact us first, but this is not a precondition.
9. Conciliation procedure
If you believe that we are not meeting our obligations under the German Accessibility Strengthening Act, you may initiate a conciliation procedure under Section 34 BFSG. The procedure is free of charge for you and does not require legal representation.
Schlichtungsstelle nach dem Behindertengleichstellungsgesetz (Conciliation Body under the German Disability Equality Act) at the Federal Government Commissioner for Matters relating to Persons with Disabilities Mauerstraße 53, 10117 Berlin, Germany Email: info@schlichtungsstelle-bgg.de Website: www.schlichtungsstelle-bgg.de
This statement was drawn up on 19 August 2026. We review it at least once a year and after every major change to the website.