Ratings1353 guests since December 2016
Good well run hotel and the room I was given thankfully did not have a glass divide between bathroom and bedroom, as before.
The furniture in my room at Winston wing was not in the best shape. The mini bar fridge did not work and was empty. There is no light switch in the bathroom, only outside next to the door to the hotel room, which is not self explaining. Limited TV programmes, the German programmes stated only a black screen.
Mainly that rooms are old, not organized well and cold. Hotel is nice in the common places (restaurant, reception, conference rooms) but the rest for the guest is terrible.
the AC was either shut off prematurely so the rooms were all very hot. My room did not have coffee stocked up, and the people working the breakfast bar we found to all be very rude.
fan was too loud in the room, and was running the entire night. AC is not easy to adjust to the right temparature.
Douche was beschimmeld en slecht schoongemaakt. Jets zaten vol met kalk waardoor ze niet te gebruiken waren. Barpersoneel niet ervaren. Met 4 man aan het werk en de helft van de tijd niemand te bekennen. We hebben mensen zien weggaan omdat ze zo lang moesten wachten.
Hotel was fine. The advertised parking was limited and unavailable and alternative was parking in the street behind hotel. I had to park over half a km away as no space was available closer. They should advertise limited parking
Poor maintenance and house keeping. No in room snacks or drinks
The hotel is well located. Front desk personnel is friendly and helpful. Restaurant in the evening is quite good. However, breakfast could improve quite a lot in quality and diversity. Rooms are large , even single ones. Bathroom amenities are a bit scarce, considering there are a lot of business guest. A very negative point is the bathroom fan system which is extremely loud and runs all night and day long (the glass walls do not go up to the ceiling), and makes very difficult to have a proper sleep.
No so great, no option to open windows, television not wirking and lights not wirking, either
Good staff and common areas, however the rooms are a little tired and the working table needs replacing....soon
Interior is tired. Menu never changes. Staff are friendly and helpful
Staff helpful & food excellent
Clean, bright, friendly staff
It was fine, but i noticed there seemed to me to have been some kind of fluid spillage between the bed and the bathroom which ought to have been cleaned up. Staff friendly and polite. Check in was quick and efficient. Check-out by key-drop was easy. Thank you.
The whole 7th floor was very smelly, also effecting the rooms
Hotel was a little dark and could benefit from some brightening up
Quiet, clean room. Lovely restaurant, very relaxing atmosphere.
Comfortable rooms but not the breakfast
Best stay ever
All was okay
We are de 6time in this hotel not so good the parking was nogt free that was not so happy
Foul smell in the room and common areas. Never again
cant open the windows, no room cleaning, sealing in shower cabin dirty
Good location for a business related overnight.
The room was okay, only the parking place. Little parking space!! At come back to the hotel at 01.15 we have to look about 20 min for a parking place. That's our minus point for a big hotel.
The hotel is very nice. The bathroom seemed odd because of the window walls. We could see trough the.glass, that was a little bit off.
The bed was too hard, I did'nt like the bathroom, which was not devided from the sleeping area. Breakfast room had the touch of o conference room with long tables and no decoration. Friendly reception personnel
Rent room without window at the price of standard one
room bad smelling, musty no free parking places broken shower, jets are not really working black mold in the shower no minibar on the second day speciell coffee like cappucino not available
The srevice was very ,very good and freindly
I have stayed multiple times at the Grand Winston and usually rate the hotel higher. Breakfast is still very good, reception still efficient but in this instance, I didn't manage to sleep well as I was close to the lifts and they make a lot of noise which kept me awake in evening and woke me up early.
Nice, well comunicated, good attention, big room
very friendly personal at the reception; hard mattress; no cost-free little conference rooms (e.g. for 2-3- people)
Nice hotel in a business area. Staff very friendly. Breakfast and diner very good
it was good
I stayed with my bf 2 nights.Room was clean but could use new sheets, mine had hols on it. Breakfast was truly just “ok” not much choice and it didn’t taste fresh but was eateable. All and all an ok hotel, friendly staff
Great large comfortable room.
Room and bathroom good. Breakfast arrangement very poor.
Location is excellent and the reason for choosing this property. However, completely unacceptable for business traveler. The rooms smell moldy and rotten. The linens were disgusting. The bed hard.
Staff very helpful and friendly
shower is not so good and not so clesn.
As usual the room and bed are excellent. The next morning I was looking forward to enjoy my breakfast. This was a huge deception. At 06.15 the breakfast area was overly crowded and people were queuing. Coffee can empty. Waited for 20 min but no change. Very unusual.
Poor service at restaurant. No cleaning brush in toilets. Room a bit old fashion.
I have stayed overnight and it was good. Good food in restaurant, Clean room, friendly staff.
This was the only one night of my stay in the hotel so I do not have much to say. The room was comfortable enough although neighbourhood sounds proliferated too easily. It would be nice if one towel of four was big. Breakfast was o'k and desk-service good.
A dated hotel that needs some renovation and cleaning
Very friendly Service and good Parkinson Situation for pur bikes an car
It was goodie.
It is difficult to get to the entrance of the hotel. We ended up on the backside were we found a door. It wsa not easy to go to the reception from there. 2x need the lift and a long walk.
One night I was horrified by my room not being serviced. I wrote a letter. The answer I received was not satisfsctory at all.
I have stayed at the Grand Winston many times and I know what to expect. My annoyance is checking in around 9:45 a.m. and paying a 25 Euro early check-in fee, but not being allowed to have a cup of coffee from the breakfast hall just before they shut down. To me this is so cheap and unfriendly - it sets the wrong tone for the stay.
Fine hotel, room is basic but appropriate. Excellent breakfast!
Room was smelly. One of the worst stays.
Upon check in I was given the incorrect room key which meant I had to walk from one end of the hotel to the other twice. After a long day at work this was not what I needed. On the second night I ordered room service which was delayed by over 50 mins. Upon calling reception I was told that my order was forgotten and they would have to reorder again. It was over 1 hour in total from the initial order to receiving my room service. On my last nights stay I found that my room had not been serviced. I had not left any privacy statement on my door. When I question this, reception stated that they had no idea why my room was not serviced and at the time of my query, housekeeping had all left for the evening. I received some towels and soap from the reception.
The Hotel is generally very nice, with some disadvantages.
Great hotel and service
I have stayed in BW Grand Winston on several occasions. What matters most is that there is no indication that the hotel picks up on requests for changes. It does not mean the quality is poor, but any hotel needs make visible improvements and I feel this hotel lacks this approach.
Outstanding Staff. Really top notch. Five stars on that point. The facility needs a reset though. The rooms were tired. The shower in particular was in a word, disgusting. That is an indictment not of the cleaning staff, but the design and age of the bathroom.
The lighting in the rooms is not very good. Have to switch on lots of individual lamps. Would be nice to have some water in the room even if have to pay for it.
Show of douche = defected / toilet extend not working well / no fresh air comes into the room / bad + toilet smells also in bed / towels stink / smells to chlorine / breakfast for 17euro = ridiculous
Cold room. No temperature regulation. Open (glass walls) toilet and showers of poor standard. Freezing Cold breeze in the shower. Breakfast below expected standard. Staff relatively polite, not very friendly.
Overall the hotel was in good condition. However the quilt on the bed was hopeless it looked as if it had been washed and then the inners had clumped so you had patches of clumped fibres then areas with nothing. It was impossible to use and there was no alternative bedding in the room. It meant even with the heating on I was cold all night. Important thing when your travelling for business is to have a good nights sleep.