Ratings854 guests since November 2016
Very clean and comfortable rooms. Good service and breakfast.
Una habitación inmejorable, con muy buena recepción y con ayuda en todo lo que necesitabamos. Desayuno inmejorable.
Generally, I was satisfied with the room conditions and staff.
The stay at this hotel was the worst hotel experience of my life. I checked in around 3:30 PM on a Sunday but the room assigned was cold, the thermostat set to 15 degrees Celsius! It was winter for haeven's sake! Why set the temp in a room to 15 degrees when it will be assigned to guests??? I tried to guess how to adjust the rudimentary thermostat - there was no way to see / choose a comfortable temperature. I played with several settings as there was no guide in the room about its operation, but there was no improvment in the temperature - it still felt very cold after more than two hours! On top of this, the door around the handle was dirty / greasy and had to call for cleaning staff which arrived with a cleaning spray after which I had to open the window which made the room even colder. I wentback to the reception, ONE person wast at the desk and conversed with several guests while answering questions about coffe, etc. - all at the same time! The receptionist did not know what to do about the thermostat and said she would have to call the technician! I asked for another room before leaving to get dinner, asked her to make sure the room is comfortable. She said okay, but when I returned she said the technician did not arrive and wanted to make up with free breakfast. If I wanted breakfast I would have booked a room with breakfast! I had to insist to move to another room as the receptionist tried twisting the truth saying I did not want another room because I said I was tired. I did mention I was tired, but said I souldn't have to deal with such an unpleasant situation while being tired and wanted to rest. The receptionist's English wasn't proficient and that was another big surprise! I finally did get to move to another room. In the morning upon checkout, while telling my experience to another receptionist, the manager arrived who did not have the proper attitude about the situation. In the final analysis, it was the manager's fault as he did not assure proper staffing for the previous afternoon and one can add here the inadequate training of personnel. All in all this hotel is to be avoided!
There was hair in the sheets and the bathroom was a little dirty. But the hotel was great
good value for the price, good location, friendly personnel... we only had problems with the door in our room - difficult to close
The service at the front desk was slow, with 4 customers waiting to be checked in, the manager reluctantly came out of his office after 10mins. However, the young lady that served me was excellent and very helpful. Room was good and for me in a good location.
Nice hotel, good services, clean rooms...good position. Overall RECOMMENDED!
The hotel was impeccable. Everything worked and was on right place.
It would be better if there was slippers and shampoos in bottles.
A bright, clean hotel with good size rooms and bathroom. Overall, a pleasant stay.
Our short stay here was very pleasant and quiet, which is what we wanted. The Reception team were very helpful and knowledgeable.
This hotel was clean and friendly. It was in a decent location close to transport links
The reception staff were always helpful. Each morning we were greeted with a smile and a good morning. Breakfast staff were the same. Breakfast menu was varied to accommodate all guests. The entrance to the hotel was very welcoming. I found the hotel to be bright, colourful. The smoking room was a great initiative which I had not seen before. Congratulations! Our room was comfortable, clean and warm. I was delighted with the layout of the bathroom. Compact yet extremely practical. Beds were comfortable. Colour scheme of the hotel was great. Modern and colourful. The hotel is quite close to the city centre, with buses outside the hotel to connect with trams. Restaurants are nearby, which the reception staff suggested. Overall our stay was a very good one, and I would not hesitate to stay there again. Congratulations to you all for making our first visit to Vienna a memorable one.
great hotel, nice breakfest, clean and modern room , welness facilites , close to the city center , tram station nearby, metro station also close, helpful personal, value for money
Two things to change: - Make a normal door to the bathroom so that it can be closed firmly. Now it is as if there is no door at all! - Add some Russian chanells to the TV menue. You have increasing number of Russian speaking tourists. The rest is just fine!
I enjoyed my short stay, rooms were nice, spacious, breakfast was delicious, the only thing that bothered me, I couldn't warm up my room.
Room clean, bed linen and towels clean, good shower water nice and hot.
Room service knocks at 8 o'clock in your check out day... which is not a professional way to proceed
correct hotel with a nice location in Vienna
good breakfast buffet, double room bit small however, friendly receptionists, location about 4 stations away from center by subway. Recommended.