Ratings741 guests since December 2016
Hotel Room very neat and well kept. Bed very good. No drinks in the fridge in the room. Reception or House keeping to ask if guest wants it loaded with drinks. TV channels not enough for Supersports channels. On Saturday 7th Oct my room was not cleaned. I went out in the afternoon and returned in the evening to find the room unkept and when I complained to the reception desk via room phone I was shocked to hear that the cleaner said I requested that the room should not be cleaned. I never met nor had any chat with any cleaner. Reception, restaurant staff are very friendly. No complimentary bottled water in the rooms (would be nice to have). Good food and various nice menu.
All other occasions my stay has been good but the last occasion was terrible. Standard rooms were full so I stayed in the more expensive Comfort room. I needed toothpaste from Housekeeping and wanted to order a meal but found the telephones were not working. A few lights also were not working. Went down to reception and was told that this was a known problem, so why give the room and why charge the extra?
A little bit tired, scruffy and not a lot of 'comfort'
The Hotel has been good some years ago. Now I visited again after 7 years I must say it has come into the years. Rooms seem to be modern, but there are itches aand things to be fixed here and there. (broken down paint on hotel room doors, ichts in glass bathroom sink,...)
everthing OK - EXCEPT FOR: it is the second stay with you (Best Wstern Grand Winston Churchil in Rijswijk, Netherlands), so the second room, and neither of both bath rooms had a toilet brush - very awkward, very displeasing, even more so if the flushing doesn't work properly as it should but is clogged, actually it is the very forst hotel that doesn't have a toilet brush.
The bathroom fan in the bedroom is extremely loud and it is impossible to switch off. This kept me awak all night and I will not stay in the hotel again as a result. It is unfortunate since the bar and restaurant are very nice.
The parking situation is very odd with parking on the street being the most available. The small hotel lot has been full during my two visits to this poorly maintained hotel.
The room was very noisy due to a permanently running ventilator.
Nice and good service
It was super
Cosmetic mirror for Wifes, brush for Toilette, something on the breakfastdesk to put in the diirt, better light in the rooms
Een mooi hotel in de algemene ruimtes, behalve de ontbijtruimte geeft mij het idee van een kantine. Verouderde kamer maar heeft alles wat je wenst....behalve de matrassen, deze zijn vrij hard.
The Best Western is definitely a comfortable hotel. Not the best but not terrible either. The room is spacious and there is enough place for clothing. The bathroom is in the sleeping room with only a glass wall in between. I prefer to have it a bit more separated. There is only one window in the room which makes the room quite dark. At night there are not much lights in the room, so if you want to do some work on the desk this is not ideal.
cleaning ok, food ok, even if we had to wait too much at lunch for two sandwiches...
Zerkratzte Holz an den Sesseln im Zimmer könnte man ändern...Service super
We had a good stay, but the (bath) room can use an upgrade. The furniture was some what worn and the bathroom had heeps of kit to cover foults.
veraltete und unsaubere Badeinrichtung (Dusche), ungünstige Zimmeraufteilung, schlechte Beleuchtung
Was a good stay in your hotel.
The hotel has several issues such as: water leaks in the room ceilings, shower door doesn't seal properly, A/C doesn't cool enough, phone doesn't work properly, rooms are too dark, etc.
beautiful hotel. Clean and cosy room ans huge breakfast options. We were kindly advised by staff on where to park the car.
Internet was slow and it asked to reconnect every time in/out of the room. I used glasses and cups and they were not cleaned properly (still had my lipstick stain on!). I left the notice for the breakfast in my room the night before outside my rm and nothing happened, no food next morning; they did not even pick up my card from the door. Very disappointing. Also, the phone in the room was not working and not an apology given. Overall it all looks worn down.
I have travelled to Rijswijk for many years and usually stay at this hotel. Mainly because it is across the street from the Shell office. The quality is okay, but I have seen no improvements in the past 6 years. The biggest issue is the lighting in the rooms. The rooms are very dark, even with all lights on. With LED, the rooms could be made much brighter, without much electricity usage. I suggest improving room lighting with brighter LED lights.
Stay was fine. room service ok, beds comfy, breakfast nice. Rooms still too dark though
cold in room. I asked for blanket (I had to come back to reception because phone was not working). 2 hours later the blanket had not come. I had to come back to reception (no phone) and finally they gave me a bed sheet. I asked for a blanket because it was cold and the lady told me "there are no king side blankets". I answered "I do not care, it's cold3 and finally I received my blanket. No body cream for body (no problem but usually I do not take mine for avoiding loading my bagages with heavy things and usually there is body cream in hotels). Breakfast room not very well organised. We had to go back and forth from coffee machine to food and sugar etc.
We stayed at the Winston for the 6th time. Still a nice place but the change to a best western made a small decline in quality. Visible at the small things like tea / coffee , shampoo etc....
Rooms have open bathrooms, no curtains en no windows for fresh air
In general I think the Hotel is a classic business hotel. A private or indovidual personal feeling is missing. The towels smelled old and dirty. In pur room were old spcks from a former guest. I cannot believe that the room cleaning was good, when they didn't recognize the old socks. The breakfast room has the feeling of a conference room.
The room AC system was not working properly. the bethroom was cooller than the bed room. Not good for sleeping. outer of that the hotel staff were always kind and professional. thanks for the support.
Decor is getting quite tired looking. Staff are Great.
Perfect Hotel, great Team. Nice to make holiday in Den Haag.
I have stayed at this hotel for the past five years whilst working at Shell. If I wasn't pleased with the service I received I would have abandoned it long ago. On the rare occasions where there is a problem it is always dealt with quickly and courteously.
staff are friendly, the restaurant and bar is good, the room I stayed in was tired the couch was torn and needed replacing or recovering, did not leave a good impression re other general maintenance.
Make sure AC is functional, refresh bes linen more often and have basic drinks available in the minibar. Furthermore the parking space is too limited for the venue and the two spots for electric charging hinder other guests in making full use of the parking. Restoring the room phone and proving a iron in the room would be good improvements as well.
very nice - staff all really friendly - breakfast good (not great) in my room the towels stunk of mould - not just one - obviously the laundry is not good enough
the rooms are too dark for working
Really convenient for my work. Comfortable bed, good breakfast, gym.
Friendly personel, if you reserve with breakfast you have to pay it ( doesn´t matter if you attend or not ) and rooms doesn´t have windows to open ( just air condition ), hotel not booked out (checked before by myself) but also as diamond status you don´t get a room upgrate, bathroom calcified on rods and shower, shower tray very cheap and damaged,
Hotel was ok, but nothing special, especially in relation to the paid price.
Nice and clean hotel, friendly stuff, good location, tram and bus station in front of the door.
Prima! Gastvrij, vriendelijke medewerkers.
The stay and hotel were great - Unfortunately the Hotel was experiencing phone issues during my stay
Beds were great and the bikerent worked out as it should 7,5e/day. Always rent a bike if it's possible.
The lighting in the rooms needs to be brighter.
The hotel was OK - the rooms are extremely dark and somewhat depressing. You should really improve the lighting in the rooms. Also, you should provide steam irons and ironing boards in each room
Nice big room and bed. Some lights not working. broken tv stand. rusting shower head. all detracted from the overall impression. Main resraurant was like a works canteen and very noisy. overall a little cold and unfriendly, very businesslike. Obviously what it was meant for and not for tourists like ourselves. Consequently I felt it was overpriced.
Good hotel, with very comfortabel beds and extensive breakfast!
Very Helpful people at the Reception!
Good hotel, especially the newly renovated rooms. excellent breakfast choice.
Reception areas were clean and smart, but the rooms were tired and old and the carpet wasn't very clean. Lighting in the room was terrible if you closed the odd window door.
Really good. Friendly and very helpful staff. At Dinner on Monday I expressed a desire to watch Liverpool vs Man City live on TV. The match was not shown on the Hotel TV's, so Bob the barman on duty, arrived at my table with a cradle and his own mobile phone and I was able to watch the match enjoying the excellent food. Bob deserves a medal for going the extra mile to help guests.
beautiful room and amazing hotel. Proper breakfast facilities. Friendly staff.
Overall good impression and conveniently right next to the trainstation.
Tired rooms with technical issues.
The staff at the hotel are great but the rooms are very tired with poor lighting.
The hotel looks very modern and has a special, warm atmosphere.